1Information We Collect

When you visit our site or place an order, we collect certain information to provide you with the best service:

• Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, and phone number.
• Communication Data: If you contact us via WhatsApp to share product images or inquire about quality, we keep a record of that conversation to better assist you with your personalized sourcing.

2How Do We Use Your Personal Information?

We use the information we collect generally to fulfill any orders placed through the Site. This includes:

• Order Fulfillment: Processing your payment, arranging for shipping (via our courier partners), and providing you with invoices and order confirmations.
• Quality Assurance: Using your contact details to update you if a product has been rejected during our quality check and to discuss potential replacements.
• Customer Support: Responding to your queries and sourcing specific products you’ve requested via WhatsApp.
• Safety & Security: Screening our orders for potential risk or fraud.

3Sharing Your Personal Information

We do not sell your personal data to third parties. We only share your information with necessary partners to complete your request:

• Shipping Partners: We share your name, address, and phone number with courier services (e.g., Leopards, TCS, or our private riders) so they can deliver your parcel.
• Compliance with Law: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.

4Payment & Security

• Cash on Delivery (COD): Our primary mode of payment is COD. We do not collect or store any credit card or debit card information on our website.
• Direct Bank Transfer/Advance Payment: If a customer chooses to pay directly at the time of order (to confirm a purchase before dispatch), we only collect the necessary transaction confirmation. We do not process online transactions after a product has been delivered.
• Safety: Since we do not use third-party online payment gateways for delivered orders, your financial data remains safe with you.

5Data Security (Your Trust)

Since we are located in Shah Alam Market, Lahore, and manage a vast inventory, we ensure that your order details are handled only by authorized staff. We use secure methods to store your contact information and ensure that your payment details are protected during the transaction process.

6Your Rights

If you are a resident of Pakistan, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through our provided WhatsApp or Email.

7Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.