1Day Return & Inspection Period

Our return policy is valid for a period of 7 days from the date of delivery. If 7 days have passed since your order was delivered by the courier, we unfortunately cannot offer you a refund or exchange.

2“Open Parcel” on Delivery Policy

We provide the facility to inspect the parcel at the time of delivery under the following strict conditions:

• Prior Notification: If you wish to open and check the parcel upon delivery, you must inform our team at the time of order confirmation or before the order is dispatched.
• Official Authorization: Upon your request, our team will send an official email authorization to the shipping agent/courier company.
• No Spontaneous Opening: Courier riders are not authorized to allow you to open a parcel unless they have received this specific instruction from their head office via our email. If prior approval was not obtained, the parcel cannot be opened before payment.

3Eligible Grounds for Return

• Leakage: If liquid products feeders, sippers etc. have leaked during transit.
• Damage/Broken Items: If an item (such as glass feeders or plastic gear) is found broken upon arrival.
• Incorrect Item: If the product delivered does not match your order (e.g., wrong size, color, or model).

Returns are only accepted in the following instances: Mandatory Requirement: To claim a return for damage or leakage, you must provide an unboxing video recorded while opening the package. Without video proof, claims for damages or missing items will not be entertained.

4Non-Returnable Conditions (Strict Policy)

We maintain a zero-tolerance policy for returns in the following cases:

• Used Products: For hygiene and safety reasons, any product that has been used, washed, or has had its seal broken (e.g., nipples, pacifiers, grooming kits) cannot be returned.
• Damaged Packaging: The product must be returned in its original box/packaging. If the original packaging is torn, crushed, or defaced, the return will be rejected as the item is no longer in resalable condition.
• Shipping Costs: The cost of return shipping is the sole responsibility of the customer. Shipping fees paid at the time of purchase are non-refundable.

5Exchange Policy

Exchanges are permitted subject to the following rules:

• Shipping Responsibility: The customer must pay the shipping costs for both sending the original item back and receiving the new exchanged item.
• Price Matching: Exchanges are only valid for items of the same price or higher.
• No Partial Refunds on Exchange: We do not allow “downward” exchanges. For example, if you return an item worth 500 PKR, you cannot exchange it for a 250 PKR item and ask for the balance. You must select an item of equal or greater value (and pay the difference).

6Our Quality Guarantee

Baby Discovery guarantees that we only deliver premium-quality products. Every item undergoes a rigorous quality check before being dispatched to ensure it meets our ethical business standards. We take pride in delivering exactly what you see on our website.

7Refund Process

Once your returned item is received and inspected at our warehouse:

• If the product is in its original, pristine condition, your refund will be processed within 7-10 working days.
• The refund will be issued for the product price only (excluding original shipping charges) via Bank Transfer, EasyPaisa, or JazzCash.

8. How to Initiate a Claim

To start a return or exchange, please contact our support team immediately:

• WhatsApp/Phone: 03124355455
• Email: babydiscovery9@gmail.com
• Required Info: Order Number, clear photos/videos of the issue, and a description of the defect.

Agreement:

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy.